GRIEVANCE REDRESSAL

Grievance Redressal

KARDB will publish the operational grievance contacts and applicable escalation routes before regulated research services commence.

Step 1 — Contact KARDB

Clients should first use the designated grievance contact published by KARDB. The complaint should include sufficient details and supporting documents to allow the issue to be reviewed.

Step 2 — SCORES 2.0

Investors can use SEBI's SCORES platform for eligible securities-market complaints. The current platform is scores.sebi.gov.in.

Further review / ODR

The applicable SEBI framework also provides escalation/review mechanisms and, where applicable, access to online dispute resolution. The current process and links will be kept aligned with SEBI's latest requirements.